Item Details

title

EFFECTIVE ORGANIZATIONAL COMMUNICATION IN SOCIAL MEDIA: THE NECESSITY OF DIALOGUE

author

Clapp, Rachel

abstract

An organization's communication strategy is vital in developing a relationship with its stakeholders. The increased prevalence of social media means organizations have more tools for communication than ever before. However, maximizing the effectiveness of social media requires an organization to amend traditional communication strategies and use social media as a way to communicate dialogically with interest groups. Research shows that organizations that engage in dialogue online will build more effective relationships with stakeholders. Despite this knowledge, research also demonstrates that organizations minimize the importance of this two-way communication opportunity in social media. This study provides a method for organizations to maximize the effectiveness of social mediated communication by using Facebook and Twitter as dialogic tools. An analysis of four organizations is conducted to develop a model of effective organizational communication within social media.

subject

Dialogue

Facebook

Organizational Communication

Public Relations

Social Media

Twitter

contributor

Llewellyn, John (committee chair)

Mitra, Ananda (committee member)

Roehm, Michelle (committee member)

date

2012-06-12T08:35:50Z (accessioned)

2012 (issued)

degree

Communication (discipline)

embargo

forever (terms)

10000-01-01 (liftdate)

identifier

http://hdl.handle.net/10339/37263 (uri)

language

en (iso)

publisher

Wake Forest University

type

Thesis