Item Details

title

Investigating the Influences of Person-Centeredness, Credibility, and Sex on Comforting Communication through EMR Systems

author

Dai, Minhao

abstract

Under the Federal law requirement, healthcare providers were mandated to implement EMR systems. Since then, patients are increasingly turning to online environment for communicating with their physicians. The primary purpose of this study was to study the influences of various factors on the outcomes of comforting communication through EMR systems. In particular, this study examined the effects of person centeredness, title status, and recipient's sex on patient satisfaction, patient adherence, perceived empathy, and physician's socio-communicative style. Undergraduate students (n= 64) completed an online questionnaire after exposure to a hypothesized scenario. The results showed that person centeredness as well as recipient's sex had a significant effect on all the outcomes of comforting messages. They also had a significant interaction effect on the outcomes such as satisfaction, adherence, and perceived empathy. Additionally, title status did not have any effects on the outcomes. Theoretical contributions and practical implications are discussed.

subject

Comforting Communication

Credibility

EMR Systems

Person-Centeredness

Sex

contributor

Giles, Steven (committee chair)

Priem, Jennifer (committee member)

Mihalko, Shannon (committee member)

date

2014-07-10T08:35:29Z (accessioned)

2014 (issued)

degree

Communication (discipline)

embargo

forever (terms)

10000-01-01 (liftdate)

identifier

http://hdl.handle.net/10339/39270 (uri)

language

en (iso)

publisher

Wake Forest University

type

Thesis