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PERCEIVED QUALITY OF PATIENT-CENTERED COMMUNICATION OF EMERGING ADULTS WITH MENTAL HEALTH CONCERNS THROUGH THE LENS OF STIGMA MANAGEMENT COMMUNICATION

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abstract
This study aimed to assess the relationship between perceived quality of patient-centered care (PCC) and various patient health outcomes at the student health service in relation to potentially stigmatizing mental health concerns. In a mixed method study, students (n=134) completed an online survey which assessed dimensions of perceived quality of PCC and health outcomes such as trust, satisfaction, and adherence. Subsequently, a representative sample of students who completed the survey, and visited the student health service for a mental health concern (n=8), were chosen to participate in in-depth interviews, which provided contextual backdrop for certain properties of perceived quality of PCC at the student health service. Quantitative results showed there is a significant positive relationship between perceived quality of PCC and health outcomes, where perceived stigma and patient activation were not significant moderators. Qualitative results show patients seek to develop relationships with their providers to improve various aspects of perceived quality of PCC. The discussion highlights the theoretical, methodological, and health care practice implications of the study, along with potential avenues for future study.
subject
emerging adulthood
health outcome
mixed method
patient-centered communication
quality of care
stigma management
contributor
Daya, Serena Manoj (author)
Canzona, Mollie R (committee chair)
Giles, Steven (committee member)
Rue, Penny (committee member)
date
2017-06-15T08:36:01Z (accessioned)
2017-06-15T08:36:01Z (available)
2017 (issued)
degree
Communication (discipline)
identifier
http://hdl.handle.net/10339/82207 (uri)
language
en (iso)
publisher
Wake Forest University
title
PERCEIVED QUALITY OF PATIENT-CENTERED COMMUNICATION OF EMERGING ADULTS WITH MENTAL HEALTH CONCERNS THROUGH THE LENS OF STIGMA MANAGEMENT COMMUNICATION
type
Thesis

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