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TWEETING ABOUT COVID-19: EXAMINING GENERAL USERS’ AND CHINESE GOVERNMENT’S CRISIS COMMUNICATION

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abstract
Based on the rhetorical arena theory and the networked social mediated crisis communication model (NSMCC), the current study sought to examine the Chinese government’s and general Twitter users’ communication networks and narratives surrounding the COVID-19 public health crisis. Specifically, this study used social network analysis to construct communication networks based on retweeting relations and operationalized influence as several centrality measures. Next, narb analysis, a computer-assisted method, was used to reveal crisis narratives and frames. The result showed that influential Twitter users were mainly international organizations, government institutions, political actors, experts, and news media. Regarding Chinese diplomats’ retweet network, Chinese state media, spokespersons, and WHO were the most influential actors. Narb analysis showed different narratives and frames used by general Twitter users, Chinese state media, and Chinese diplomats. Theoretical implications and practical implications for China’s further crisis communication targeting a foreign public were discussed.
subject
Crisis communication
Framing
Narratives
Rhetorical arena
Social media
Social network analysis
contributor
Li, Lang (author)
Hazen, Michael D. (committee chair)
Mitra, Ananda (committee member)
date
2020-05-29T08:35:54Z (accessioned)
2020 (issued)
degree
Communication (discipline)
2022-05-28 (liftdate)
embargo
2022-05-28 (terms)
identifier
http://hdl.handle.net/10339/96815 (uri)
language
en (iso)
publisher
Wake Forest University
title
TWEETING ABOUT COVID-19: EXAMINING GENERAL USERS’ AND CHINESE GOVERNMENT’S CRISIS COMMUNICATION
type
Thesis

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